Frequently Asked Questions

How do I place an order without using a credit card?

Chaparral offers a wide range of payment options for your convenience.

You can place on order through the mail using a personal check or money order.

You can also send the money due through Western Union (Please call 1-800-841-2960 for more details regarding Western Union transactions).

↑ return

When will my order ship?

Orders that contain in-stock items usually ship the same day if received by 1:00pm PT (4:00pm EST).

↑ return

How can I tell if the products I am ordering are in stock?

After an item is added to the shopping cart, a stock availability message will display alerting you whether the item is in stock or on it's way to our warehouse.

↑ return

How long does delivery take?

Chaparral ships via Ground using UPS and USPS as its carrier to the 48 continental United States.

Business day means Monday through Friday, except the following holidays: New Years Eve, New Year's Day, Thanksgiving Day, the day after Thanksgiving, Fourth of July, Christmas Day, Labor Day and Memorial Day.

Air service delivery orders placed before 1:00pm PT will be shipped same day, pending inventory availability.

The free shipping promotion utilizes UPS or USPS for the ground and 2-day air shipping services based on shipping locations. The option to choose which carrier delivers the package is not available. To secure that UPS will be the carrier, please upgrade your shipping to UPS expedited options.

↑ return

I need my order by this weekend. Do you offer expedited shipping?

Chaparral offers a variety of expedited shipping services to get an order to you by the weekend.

Air service delivery orders placed before 1:00pm PT will be shipped same day, pending inventory availability.

↑ return

I cannot find the item I am looking for.

If you are unable to find what you are looking for, please call 1-800-841-2960 and talk to one of our knowledgeable sales representatives.

↑ return

Will you special order a specialty product for me?

For items that we do not stock, we can special order them from our vendors at your request. These Special Order items must be paid for in advance and are non-refundable and non-returnable.

↑ return

How long does it take to receive a free catalog?

Free catalogs are shipped daily via Ground shipping, while supplies last. The absolute quickest way to see our latest catalog is to view it online. Click here.

↑ return

The item I ordered showed in stock when I placed my order and now it is not. Why?

All of our orders are processed in the order in which they are received. The most common reason for being out of stock after showing in stock is an order for the same item was placed and fulfilled prior to receiving or processing your order. Our inventory is updated daily.

↑ return

Why does my backorder item time arrival keep changing?

Changes in backorder item time arrival is normally due to manufacturing delay. Chaparral understands how important it is to receive your order in a timely manner and we continually replenish our stock to avoid backorder delays.

↑ return

How long do backordered items usually take?

Items that are on backorder typically arrive to us in 5-7 business days. Chaparral has shipments arriving daily. To check on the status of your order, call our toll free phone number, 1-800-841-2960.

↑ return

What is your return policy?

A return form is included on the back of your invoice. Be sure to include a copy of your invoice or packing slip if available and write the reason for each returned item. Freight must be paid by the customer. On each item returned for refund rather than exchange, there will be a $10.00 restocking fee. There is no restocking charge on an exchange; only a reshipment fee of $6.00 applies. Tires have a $10.00 reshipment fee. Items returned for exchange and refund must be returned within 14 days from receipt date in original and unused condition (unless defective). Excessive delay in returning items may result in a 20% restocking fee.

↑ return

How long does the return process take?

Most returns are processed 2-4 days from the time that they are received in our warehouse. Orders taken by credit card will have their credit card refunded 5-7 business days from the time the package was received in our warehouse. If you requested an exchange, the return should be processed and on it's way back to you within 2-5 business days from its received date.

↑ return

What do I do if I receive my order and the package is damaged/missing items?

Chaparral takes every effort to ensure your package arrives in satisfactory condition by using secure packing materials and utilizing reliable couriers. If you should receive a package that is damaged or missing items, please contact Chaparral immediately. Use our toll free number to contact customer service, 1-800-841-2960. Please do not ship the package back to us. Keep the shipping carton and its packing materials. If the shipment has been damaged by UPS, Chaparral will issue a claim with UPS on your behalf

↑ return

Why is the online price different than what is shown in the printed catalog or in the store?

Prices on certain items may change in the time between pricing our catalogs. Our sales representatives will inform you of any price changes that may have occurred when you are placing your order. We can not honor typographical errors on our website or catalog.

↑ return

Do you ship international or APO/FPO orders?

We do ship internationally. All orders are shipped via United States Postal Service. We cannot ship chemicals international or to an APO/FPO. We accept payment in US Funds only. We mail at postage rate card rate for most countries. Please consult your local bank or post office to determine duty or exchange rates.

↑ return

Can I ship to multiple addresses?

At this time, we can only ship orders to one address.

↑ return

Will I be charged tax?

California residents are charged sales tax. The current rate is 9%

↑ return

Why am I charged a recycle fee on tires?

The State of California mandated that sellers of new tires must collect a fee from their customers for each new tire the retailers sell. The current fee is $1.75 per tire. The fee helps the state operate a tire recycling program, administer a waste tire hauler registration program, pay for cleanups related to the disposal of used whole tires, conduct research directed at promoting and developing alternatives to landfill disposal of used whole tires and covers the regulation of the storage of waste tires. This fee is only charged on tires being shipped to a California address.

↑ return