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International Orders

Chaparral Motorsports offers international shipping to its customers. All international orders must be placed online. We are unable to place international orders through our call center.

  • International orders must be placed online.
  • All international orders are shipped via a third party, Bongo International.
  • All shipments include insurance and can be tracked through a Unified Tracking Number.
  • Most orders arrive in the destination country within 3-7 business days.
  • BRP products are not available for international shipping.
  • Oils and chemicals cannot be shipped to international destinations.

Bongo International

Bongo Logo

Bongo International is a global ecommerce solution that allows Chaparral Motorsports to provide our international shoppers with aggressive international shipping costs and the lowest possible guaranteed order total.

Partnering with Bongo International allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

Shipping Cost

International shipping is calculated based on a number of factors including the desired service level (Express/Deferred Service), the number of items you are purchasing, the weight of the items, and the destination country postal code.

Add items to your cart, proceed to checkout, and enter your billing address. You will be seamlessly directed to our partner site, Bongo International.

Bongo International will calculate and display a guaranteed and lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes as determined by the destination customs and revenue authorities.

Guaranteed Order Total

When you use the Chaparral Motorsports/Bongo International global checkout, you will be provided with a guaranteed order total. The order total presented will be the exact amount that you will be billed. There will never be any additional costs billed upon delivery or due as C.O.D. charges, unless stated during checkout.

Delivery Time

Chaparral Motorsports and Bongo International use DHL as its international shipping provider. On average, our Express Delivery service is delivered within 3-7 Days from the shipment date. We also offer a more economical shipping option, Deferred Service, which will be delivered in 7-12 Days.

Payment Options

Currently, Bongo International supports Visa, MasterCard, AMEX, Diners Club, Discover, JCB, BC, China Union Pay, Soumen Verkkomaksut, Ideal, Dot Pay payments with additional payment options.

Billing

Your credit card will be billed by Bongo International at the time your parcel(s) leave the U.S. Your credit card statement will read BONGO.

Tracking & Insurance

All shipments include insurance and can be tracked through a Unified Tracking Number.

Exchange Rates

Bongo International Checkout guarantees the exchange rate displayed at checkout throughout the duration of the transaction no matter when the order ships.

Duty, Tariffs, VAT

IDuty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Bongo International supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Bongo International.

Restricted Items

If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, our partner Bongo International will notify you during the Checkout process.

Gift Cards

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

Returns

If for any reason you are not satisfied with your purchase, please visit our contact us through our website or call us at 1-800-841-2960 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded.

If you choose to refund any item for any reason, our partner Bongo International will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.

Call Us Toll Free
1-800-841-2960

Mail Order Hours (Pacific Time)

Mon-Fri:
6:30am to 8:00pm
Saturday:
8:00am to 6:00pm
Sunday:
9:00am to 6:00pm

Send Us A Message

Fill out our web form or email us

Other Numbers

Retail Store
1-909-889-2761

Fax
1-909-884-3183

Mailing Address

Chaparral Motorsports
555 South H Street
San Bernardino, CA 92410

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